Marketing through social media is a business strategy which is aimed at encouraging potential customers (target market) to mutually, voluntary and free exchange information about a certain product or service.
The advantage of marketing through social networks is that, the company, in a very short time can get feedback on their products and services. And in a very short time business can target a specific group of potential customers.
However, many business today are using social media in no different way than traditional marketing media (Newspapers, TV Advertising) which is wrong.
Social Media and Businesses
Get New Ideas from Social Media
Advertising your product over social media is an excellent idea, but you must be aware that it’s made of people who are ready to interact, talk and share. Marketing a product over TV was all about presentation and product introduction to viewers. However, presenting products over social media should be about invoking the response from visitors –potential customers.
It’s Not About “YOU”, It’s About Them
Some business are using social media just for presentation while avoiding communication. This will bring nothing but negative impact on a company. Especially if, we are talking about enterprise giants like (e.g. Coca Cola). I’d tell „It’s not all about you“. They don’t need to employ hundreds of people to interact. We are not expecting them to replay on every „Hi“ message. What about contests, polls, questions and sweepstakes? This is what social media should be about.
Social Customer Feedback Support than Marketing
On the other side, they are complaining that it’s impossible to employ so many people to interact with potential customers. It’s not secret that social profiles are managed by Marketing departments instead of more social customer feedback supports.
Utilize the Social Signals
Peoples who are monitoring social media signals are not the same people who make decisions. This means that valuable information from social signals are not even considered. If you want to take advantage of social media, everything needs to be in place to make sure the ideas coming from customers over social networks are passed to the appropriate decision makers. Communication between customers and marketers is essential in order that feedback can cause change. Also, once potential customers realize their suggestions, ideas are being turned into reality, they’ll be more likely to contribute new ideas again.
Modern corporations are using social media. That’s a good thing. However, usage principles must change. Social Media should not be about exploiting human resources. It seems like everyone is talking about social media value, but very few businesses are taking full advantage of it. Think about how you use social media in your life…